Client Service Agreement Overview
 

• Frances Touch Consulting LLC provides non-medical senior transition consulting and care navigation services.
• Services include assessment, education, facility coordination, Medicaid and Medicaid-pending guidance, and transition planning.
• Facilities accepting Medicaid do not pay referral or placement fees; therefore, all services are client-paid.
• Fees are due prior to service initiation unless otherwise agreed in writing.
• Consultant does not provide medical or legal advice and does not guarantee placement.

Compensation & Payment

Client understands and agrees that:

• Facilities accepting Medicaid do not pay referral or placement fees
• Consultant’s services are compensated directly by the Client
• Fees are for professional consulting, coordination, and advocacy services

Fee Structure - Private Pay (select applicable, cost will be discuss at consultation):

• ☐ Standard Transition Consulting Fee
• ☐ Urgent Discharge Coordination
• ☐ Medicaid-Pending Support
• ☐ Ongoing Advocacy (if applicable)

Payment is due prior to service initiation unless otherwise agreed in writing.

Disclosure

Consultant does not receive compensation from Medicaid-funded facilities for referrals. If a private-pay placement occurs, Consultant may receive a referral fee from the facility, which will be disclosed to the Client.

Termination

Either party may terminate this Agreement in writing. Fees for services rendered are non-refundable.

How Frances Touch Consulting Is Paid

Frances Touch Consulting operates as a client-advocate based senior transition service.

Important to Know:

• Medicaid and Medicaid-pending facilities do not pay referral or placement fees
• State and federal regulations prohibit compensation tied to Medicaid placements
• To remain ethical, compliant, and unbiased, our services are paid for by the client or family

What You’re Paying For:

✔ Expertise navigating complex care systems
✔ Time-saving coordination with multiple facilities
✔ Education on Medicaid rules and facility acceptance
✔ Advocacy during hospital discharge or urgent transitions
✔ Reduced placement delays and denials

Our goal is simple:
We represent the family’s best interest—not the facility’s.