Privacy Policy 

Privacy & Data Use Policy

At Frances Touch Consulting, LLC ("the Company", "we", "our", or "us"), we are deeply committed to safeguarding the personal information of our clients and partners. This Privacy & Data Use Policy is designed to inform you—our valued users and visitors—how we collect, use, store, and protect your information when you interact with us through our services and website.

By accessing our website (www.francestouchconsulting.com) or engaging with our services, you agree to the terms of this Policy and consent to the collection and use of your personal information as described herein.

A. Information We Collect
We collect only the information necessary to provide you with personalized and professional support during your senior transition journey. This may include:
- Personal Identifiers: Full name, names of family members or caregivers, power of attorney or emergency contacts
- Contact Information: Phone number, email address, mailing address
- Service-Specific Details: Information related to the type of assistance requested (e.g., independent living, memory care, veterans benefits, legal referrals, etc.)

All information is voluntarily provided by you through direct contact, forms, or consultation engagements.

B. How We Use Your Information
We use your information to:
- Deliver the services you request
- Connect you with a carefully vetted and appropriate partner (e.g., Medicaid assistance, legal aid, senior housing resources)
- Respond to your inquiries and provide updates
- Maintain the integrity and safety of our operations
- Comply with legal obligations or respond to lawful requests

We do not sell or rent your personal information. We only share it with one qualified resource partner type, and only as necessary to serve your specific need—with your consent or as required by law.

C. Data Storage & Security
Your data is securely stored using strong encryption methods and access controls. We retain your information only as long as necessary—typically for 12 months—or for the duration of our service relationship, unless extended by request or legal necessity.

Only authorized employees and professionals with a direct need to access your data are granted permission, and they are trained on confidentiality and data protection.

D. Data Disposal
When your information is no longer needed, it is disposed of securely through permanent deletion and/or physical destruction methods to prevent unauthorized access.

E. Data Privacy & Compliance
Frances Touch Consulting, LLC complies with all applicable data protection laws and regulations, including:
- HIPAA (Health Insurance Portability and Accountability Act)
- GDPR (General Data Protection Regulation) for clients based in the EU
- Applicable federal and state privacy laws

We maintain internal privacy policies and ensure our team adheres to best practices in client confidentiality.

F. Sensitive Information
Please do not submit sensitive information such as:
- Social Security Numbers
- Medical or health records
- Racial or ethnic data
- Political, religious, or union affiliations

We do not request this type of information via our website, and any such details should only be provided during secured consultations if absolutely necessary.

G. Data Breach Protocol
Should a data breach or other incident occur, Frances Touch Consulting, LLC has a clear response plan in place. Affected individuals will be notified promptly and we will take all necessary steps to contain, investigate, and remediate the situation.

H. Updates to this Policy
We may revise this Privacy & Data Use Policy from time to time. When changes are made, we will post the updated policy on our website with the new effective date. Continued use of our services after such updates signifies your acceptance of the revised terms.

Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact:

Frances Touch Consulting, LLC
Calumet City, IL 60409
Phone: (708) 639-2490
Email: intake@francesconsulting.com